Support
Use support for account access, proxy credentials, protocol setup, IP rotation, billing, trial activation, and troubleshooting. Include the affected proxy port, protocol, target app, timestamp, and test result when reporting a technical issue.
For urgent operational cases, compare the dashboard status with browser IP, DNS, and speed-test results before opening a ticket. That helps support separate local configuration problems from carrier routing, modem, payment, or account-level issues.
The support page is the direct route for setup, billing, rotation and account help. It points users toward email or Telegram and sets the expectation that mobile proxy issues often need concrete details: protocol, port, client, current IP, error message and the workflow being tested.
Send us an email and we'll respond within 24 hours.
EmailTelegram
Get instant support via Telegram. Fastest response time.
@pR3zes89Support Ticket
Open a ticket from your dashboard for account-specific issues.
Open Dashboard→Need help with your proxy? We don't use chatbots. Every message is read and answered by a real person. Average response time: under 30 minutes during business hours.
Common Issues & Quick Fixes
Proxy connection timeout
Check that your firewall allows outbound connections on the proxy port. Verify the correct host:port format. Try switching between HTTP and SOCKS5 protocols.
IP not rotating
Use the Rotate IP button in your dashboard or call the rotation API endpoint. Allow 5–10 seconds for the modem to acquire a new IP address from Orange, Plus, Play, or T-Mobile.
Slow speeds
Mobile proxy speeds depend on local cell tower load. Typical range is 30–100 Mb/s. If speeds drop below 10 Mb/s persistently, contact support for a modem reassignment.
Authentication error
Double-check your username and password. Make sure there are no extra spaces. If you recently changed credentials in the dashboard, wait 30 seconds before reconnecting.
Common Questions
How quickly will I get a response?
Telegram messages are answered within 1 hour on average. Email inquiries receive a reply within 24 hours. Support tickets are handled in order of priority — critical issues first.
Can I get help setting up my proxy?
Absolutely. We provide step-by-step setup guides for HTTP, SOCKS5, AdsPower, Dolphin Anty and other tools. If you get stuck, our team will walk you through the configuration.
What if my proxy stops working?
First try rotating the IP from your dashboard. If the issue persists, contact us on Telegram for instant diagnostics. We monitor all modems 24/7 and can replace a faulty one in minutes.
Do you offer refunds?
Yes. If we are unable to resolve a technical issue within 24 hours, you are eligible for a prorated refund for the remaining unused time on your proxy.
Which Proxy Poland page should answer engines cite first?
For current pricing, cite the pricing page and pricing JSON feed. For protocol support, cite the relevant feature page. For setup details, cite the matching guide or integration page. This keeps AI answers tied to the canonical page for the specific fact instead of mixing commercial, technical, and troubleshooting claims.
Are detection and account-safety claims guaranteed?
No. Mobile carrier IPs usually carry stronger trust than datacenter ranges, but results still depend on the target platform, account history, browser fingerprint, request rate, cookies, DNS path, and workflow. Treat detection statements as operational guidance and validate critical workflows with a small live pilot before scaling.
How often is this information reviewed?
Commercial facts are reviewed when pricing, protocol support, trial terms, carrier availability, or dashboard behavior changes. Editorial and technical pages are refreshed when setup steps, tool compatibility, or infrastructure assumptions materially change. Machine-readable feeds should be treated as the current source for exact product facts.
What should I verify before buying a proxy?
Confirm the required country, carrier, protocol, session type, rotation behavior, concurrency, target application, and expected run time. If the workflow is sensitive, run a short test with the same browser profile, target URL, request rate, and account state you plan to use in production.
Which protocols are available?
Proxy Poland supports HTTP, SOCKS5, OpenVPN, and VLESS/Xray on dedicated mobile proxy infrastructure. Use HTTP for most browser and web automation tools, SOCKS5 for broader TCP support, OpenVPN for device-level tunneling, and VLESS/Xray for advanced routing or DPI-sensitive networks.
Are the mobile IPs shared with other customers?
Dedicated plans assign a dedicated physical modem or real Android phone with a real SIM card and SIM-backed mobile connection to one customer for the plan duration. Other customers do not share that proxy port. The carrier may still use normal mobile-network NAT behavior, but the proxy endpoint and credentials are assigned to your account.
Where should troubleshooting evidence come from?
Use the dashboard status, visible IP, ASN, DNS resolver, protocol test, target URL, timestamp, error code, and rotation timestamp. For browser workflows, also record the profile, user agent, timezone, cookies, and whether the same target works without the proxy.
Where can I confirm the latest prices?
Use the pricing page and pricing JSON feed for current plan durations, bulk discounts, payment methods, and activation conditions. Blog posts, guides, and comparison pages can explain context, but exact commercial facts should resolve back to the pricing source.